Customer Experience Evaluation

Understanding how your business is perceived is key to elevating customer experience. Our mystery customer visits provide real insights into service quality, efficiency, and guest satisfaction.

    • Mystery Customer: Unbiased evaluation of your customer journey

    • Customer Journey Mapping: Identify friction points & opportunities

    • Service Standards: Ensure consistency across all interactions

    • Personalisation Strategies: Tailored approaches for better engagement

    • Actionable Feedback: Turn insights into improvements

    • Increase loyalty & repeat business

    • Boost sales & positive word-of-mouth

    • Stand out from competitors

    • Enhance online reputation

Start with a mystery customer visit - see your business through your customers’ eyes!

AI Powered Web Apps

Increase profitability to your business with AI-driven web apps.

  • A cloud-hosted application that leverages artificial intelligence to automate tasks, service actionable insights and streamline every aspect of your venue.

    • Waste Less Meal Designer: Create menus that cut food waste.

    • Seasonal Produce Finder: Find out what’s in-season.

    • Menu Profit Calculator: Optimize pricing to maximize your margins.

    • Streamline operations

    • Capture insights to drive smarter decisions

    • Boost profitability

    • Enhance decision-making

    • Built by Wendy with 40+ years experience

AI-Powered Chatbots

A chatbot on your website improves service efficiency, reducing repetitive queries so staff can focus on in-house customers.

    • Instant Answers: Quickly respond to FAQs

    • Lower Call Volume: Fewer interruptions for staff

    • 24/7 Availability: Engage customers anytime

    • Consistency: Provide reliable, accurate information every time

    • Scalable: Handle enquiries smoothly, whatever the volume

    • Insights: Understand preferences to improve service

    • Cost savings reduce customer service expenses

    • Chatbots handle 30% of tasks usually done by direct contact, cutting costs by up to 30%!

Keep staff helping customers, not handling FAQ's - contact Wendy, to find out more.

Preventative Hygiene Inspections

High hygiene standards protect your reputation and ensure compliance. Our specialist partners help you stay ahead with proactive hygiene assessments.

    • Full Hygiene Checks: Food safety, cleanliness & sanitation

    • Compliance Reviews: Stay aligned with industry regulations

    • Early Risk Detection: Prevent costly issues before they arise

    • Actionable Plans: Clear steps to maintain high standards

    • Staff Training: Best practices for ongoing excellence

    • Avoid compliance risks & fines

    • Build trust with customers

    • Ensure consistency across locations

    • Stay always inspection-ready

Take a proactive approach - let’s discuss how we can support your business!

“I have known Wendy for many years, seeing and personally experiencing the passion she has for everything she does. Wendy has a unique eye for detail, and a creative business mind that seemingly never rests. But what has always shone out above all else is that she is a people and people's person who leads her teams with care, support and generosity.”

— Paul S